What is Venue™ claims management system?

Why was Venue™ created?

How will Venue™ save me money on claims and overall expenses?

Will I have to throw out my old claims management system to use Venue™ ?

If I grow will Venue™ be able to handle my increased needs?

Can Venue™ be modified?

I'm not very good at computers and neither are my adjusters. We have used our old claims management process for years. Will we be able to switch to Venue™ easily?

I have very specific claim management needs in my area of business. Will Venue™ be able to handle my individual situation?

My organization is partly self-insured. How can Venue™ support my specific needs?

I am a 3rd party administrator. Does Venue™ provide the specific tools that I need to run my business?

Is Venue™ better for large adjusters or small ones?

Will I have to set up Venue™ on my own?

Can Venue™ store any type of document?

Is your company owned by any insurance adjusters or underwriters?

My different clients have different levels of technology use. Will I be able to interact with them all through Venue™ ?

Is Venue™ fully web-based?

How much does Venue™ cost?

What happens if I get a virus or my computers break down somehow?

Does Venue™ work with laptops and wireless internet?

Is Venue™ really for me?

How does Venue™ integrate with Allegient?

 

 

 

What is Venue™ claims management system?

Venue is one of the most powerful and comprehensive electronic claims management systems available, designed from the ground up specifically for the loss adjustment industry with the direct assistance of top adjusters. Venue Adjust seamlessly handles the entire claims management process from the first notice of loss right up to the closing of claims and processing of invoices.

Back To Top

Why was Venue™ created?

The claims management system was created in 2002 to meet the demands of an independent adjuster client who came to KLJ Computer Solutions, Inc. after being unable to find any single product on the market that could handle all aspects of claims management efficiently. The subsequent interest and response by other adjusters was so strong that KLJ enhanced Venue for release to the wider claims management market. Venue is continuously developed through constant feedback from all our clients in the field.

Back To Top

How will Venue™ save me money on claims and overall expenses?

Using Venue allows your adjusters to process more claims faster, at lower cost and with improved quality. This is achieved by Venue's more accurate capture of costs, time saving functions on numerous tasks, increases in communication ability, and integration with numerous 3rd party tools. Use of Venue also results in reduced office administration costs. Contact us to find out how you can save over 60% of your costs.

Back To Top

Will I have to throw out my old claims management system to use Venue™ ?

Unlike many others, Venue is able to work in tandem with numerous legacy claim processing softwares in order to get the job done. This means that your older machines and claim management system don't automatically have to be thrown out and you can continue to benefit from your investments. In cases where upgrades are required we work closely with you to create the best solutions based on your needs.

Back To Top

If I grow will Venue™ be able to handle my increased needs?

Absolutely! Venue is fully scaleable and can easily handle additional users and the corresponding increase in processing and storage needs. Some of our current clients have over 400 adjusters on their Venue systems.

Back To Top

Can Venue™ be modified?

Yes! Venue contains powerful management features that allow you to customize important elements of the application such as reports, client lists, billing rates, and invoice entries to suit your needs.

Back To Top

I'm not very good at computers and neither are my adjusters. We have used our old claims management process for years. Will we be able to switch to Venue™ easily?

Yes. Venue is intuitive because it was designed and built in collaboration with adjusters for adjusters. Everything in our system has been designed for the easiest operation by your staff with input from those with years of experience in the field and your adjusters should feel right at home. Venue is available with a comprehensive training package to make transition as natural as possible and to ensure that you truly know everything you need to in order to get your job done.

Back To Top

I have very specific claim management needs in my area of business. Will Venue™ be able to handle my individual situation?

Yes. KLJ Solutions built Venue recognizing the broad range of claim management situations that exist. In fact, one of Venue's strongest points is its ability to be customized to suit any claim management situation. Venue represents a premium claim management solution with the personal touches that only an experienced specialized software company can deliver.

Back To Top

My organization is partly self-insured. How can Venue™ support my specific needs?

Venue supports self-insured organizations by acting as a repository of all claim information. This includes tracking all claim details and to-do items; logging the steps taken and time spent on a file; and providing security screened access to stakeholders on the current status of any claim they are approved to view (for example: store managers, outside adjusters, even the claimant, if desired.)

Back To Top

I am a 3rd party administrator. Does Venue™ provide the specific tools that I need to run my business?

Yes. Venue has all the tools you need as a third party administrator to process your claims. You can manage your bank/trust accounts, manage reserves, make payments to insured's and vendors, and invoice your carriers along with having Venue assist in completing all the forms and paperwork you currently do now, all directly within Venue.

Back To Top

Is Venue™ better for large adjusters or small ones?

The benefits of Venue are not exclusive to any size. Current Venue clients range from the very large with offices and adjusters across multiple jurisdictions to small businesses with just 2 to 3 adjusters.

Back To Top

Will I have to set up Venue™ on my own?

No. KLJ Solutions takes a comprehensive approach to setting up every single one of our customers, which means that when you choose Venue our technicians and trainers work with you and your adjusters, administrative staff, IT professionals and other team members to ensure that Venue is deployed to work perfectly for you.

Back To Top

Can Venue™ store any type of document?

Yes. Venue works with physical documents and photos through our built in scanner interface, as well as any electronic documents, photos, videos, and audio files you may have. You can also use the claims management system for your transcription needs.

Back To Top

Is your company owned by any insurance adjusters or underwriters?

No. KLJ Computer Solutions Inc. is totally independent and is not owned or controlled in any way by a parent adjuster or underwriter. There is no risk of your data being compromised by one of your competitors through association.

Back To Top

My different clients have different levels of technology use. Will I be able to interact with them all through Venue™ ?

Absolutely! Venue is flexible and powerful enough to directly 'speak' to the systems of your clients who maintain paperless processes and to feed information to those who use more traditional methods of claim management.

Back To Top

Is Venue™ fully web-based?

Yes. Venue is a fully web based solution and is accessible to your adjusters at any time, from anywhere in the world.

Back To Top

How much does Venue™ cost?

Venue is one of the most powerful and cost effective claims management solutions on the market today. Contact us today for detailed application and service pricing. In order to reduce your startup costs, we offer Venue on a per claim basis. You only pay for the number of claims entered into the system plus hosting, support and/or customization. This significantly lowers your total cost of operations.

Back To Top

What happens if I get a virus or my computers break down somehow?

All of your files and functionality are able to exist independent of your individual computer. Getting up again with Venue after a virus or other malfunction is as simple as switching to a different workstation.

Back To Top

Does Venue™  work with laptops and wireless internet?

Yes and successfully so! Many of our clients report using Venue on the road to process claims right on site. The interface is designed for optimal performance even in low bandwidth situations such as wireless or dialup access.

Back To Top

Is Venue™  really for me?

Whether you currently utilize an electronic claims management system or not, and regardless of whether your business is small or large, the benefits of adopting Venue are significant. Venue, built from the ground up specifically to handle the entire claim management process, is one of the most powerful, flexible, reliable, and secure solutions available today, and is helping numerous companies to meet their objectives. As long as you are involved in the business of processing insurance claims, Venue will help you to drive increases in efficiency and productivity, and to improve your company's bottom line.

Back To Top

How does Venue™  integrate with Allegient?

Time and expense data is entered in Venue as you work a claim.  Before you create an invoice, Venue will generate a LEDES™ XML file - with a click of a button - that is loaded into the Allegient bill verification tool. Any suggested changes to the invoice can be made directly within Venue and then re-exported for final verification. This process can be repeated as many times as required. Once verified, the invoice can be finalized and sent off to your client!

Back To Top